Before understanding AKB’s return/refund/exchange policy, it’s important to know about our payment options that simplify shopping, whether on our site, app, visiting our store, or choosing home delivery. On our site or app, you can pay in full before goods are delivered using debit cards, credit cards, and third-party services like Paytm, PhonePe, BHIM, Mobile Payment, e-wallets, etc. If you choose to pay upon delivery, you can use cash (Valid Indian Rupees), debit cards, credit cards, or third-party services and e-Wallet (Paytm, PhonePe, etc.). When shopping at our physical store, we accept cash (Valid Indian Rupees), debit cards, credit cards, third-party services, and e-Wallet (Paytm, PhonePe, etc.). AKB offers multiple payment modes to enhance your grocery shopping experience.
AKB offers a “no questions asked return, refund, and exchange policy” for all our customers.
If, for any reason, you’re not 100% satisfied with the product, you can return or exchange it.
While we aim to provide a great shopping experience, you can return your order for a full refund excluding delivery charges or exchange it for a product of the same quantity, quality, and brand. AKB issues a credit note for the return value, which will be credited back to your same payment method, whether it’s through net banking, credit card, other online payment methods, physical cash payment, or cash on delivery.
To return or exchange a product, simply reach out to us by:
📞 Calling: +(91) 85888 06760
🕒 Timings: 10:00 a.m. – 06:00 p.m. (Working days)
📧 Email: support@zingaraspices.com
🏬 Visit: The AKB branch where you made the purchase
Please contact us within 4 days from the order date and ensure you have the bill/GST bill.
AKB can accept returns/refunds/exchanges only if products are in saleable or minimally used condition, with:
✔ Tags intact
✔ Original packaging
✔ Unwashed and undamaged condition
Note: The AKB Return/Refund/Exchange Policy does not apply to:
Innerwear
Lingerie
Fragrances
Select beauty products
CDs
Pens
Books
Refunds or replacements are subject to inspection. Damages from misuse or neglect aren’t covered.
Promotional offers/giveaways/contest items may have special rules that override this policy.
After receiving your call or email, AKB will review the request.
If it falls within our return/refund/exchange policy, the payment will be credited back to the same source of payment, whether:
Online payment
Cash on Delivery
Payment at an AKB store’s cash counter
Note:
Cash on Delivery convenience charges are non-refundable
Shipping charges are non-refundable
For in-store purchases, customers must visit the store with the bill/GST bill
Yes! You may return/exchange part of your order if it contains multiple items.
However, the product must be returned in full, including:
All components
Complimentary gifts or items received with it
If the purchase was made during a special offer, contest, or scheme, the standard return/refund/exchange policy may not apply.
You can cancel your order as long as it has not been picked up by the delivery team.
Once the order is out for delivery or reaches your address, it cannot be cancelled.
If the customer refuses the order at the address, the order will be left there, but the customer can still apply for a return/refund/exchange under AKB policies.
Aap Ka Bazar® may cancel orders for reasons such as:
a) Suspected fraud
b) Orders violating company rules
c) Product unavailability
d) External issues beyond AKB’s control (weather, government guidelines, etc.)
In all cases, refunds will be processed back to the original payment source.
Once you request a return/refund/exchange:
Pickup arranged within: ~72 working hours
If you return via courier: Delivery time depends on your chosen service
Upon arrival at warehouse: 48-hour product inspection
After successful inspection: Refund initiated
Refund credited within: 5–7 working days
Indian rupee